Privacy policy
This is the Privacy Policy of The Skin Nutritionist, 74 670 623 490. If you have any questions or need further information, please email Lara: hello@theskinnutritionist.au.
We are committed to protecting your privacy, whether you are a contact, customer, supplier, contractor or employee of ours.
This document describes how we collect and manage your personal and sensitive information when you interact with our business. We take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not hesitate to contact us.
We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
Personal Information
If you engage with us via this website, or choose to become our client we may ask to collect the following kinds of personal information from you, including:
Your name, title, billing address, email address, phone number, birth date, emergency contact to enable us to send information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Information that allows us to tailor our content to your needs when you sign up for one of our webinars or course. Additionally, we may also collect any other information you provide while interacting with us.
If you are an employee or contractor, or propose working with us in that capacity, information about your qualifications, skills and work experience.
If you are a supplier or prospective supplier, information about your business skills, services, products and prices.
We may collect and use your personal information to:
Respond to your enquiries
Provide you with our products or services at your request
Monitor or improve the use of and satisfaction with my website, products or services
Share the latest news and developments relevant to our work
Let you know about our expertise, and products or services that may be of interest to you
If you do not provide us with information when requested to do so, we may not be able to carry out your instructions or achieve the purpose for which the information has been sought.
We may, from time to time, send you newsletters, invitations and updates about our services. We will only do so if you have requested to receive such communications through a double opt-in process. You can opt out of receiving any further such communications by replying to the message you received, or by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from me.
Collection of Personal Information
Where practicable we will only collect personal information about you directly from you. We may collect your personal information by various means including when:
you contact us with a question, comment or inquiry
you subscribe to our newsletter
you attend a webinar, seminar or event where we are hosting or presenting
you correspond with us on a social media platform such as Facebook, LinkedIn, Instagram or similar sites
you opt in to receive a free resource from us or sign up for our newsletter
you book a consultation or purchase a product or service from us
you share general information relating to your business or personal life
you provide us with a testimonial
you book a consultation or purchase a product or service from us
you share general information relating to your business or personal life
you provide me with a testimonial
our website automatically collects information about you and your activities on our site (including analytics and cookies – more information on this is set out below)
We will only collect your information:
with your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information
if we need it to provide you with information or services that you request
if we are legally required to collect it
if collecting the information is necessary to preserve life or keep someone safe from harm
for necessary administrative processes if you become our client
if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out
Sensitive Information
We understand that some information is particularly sensitive, and that you are trusting us to keep this information confidential. The sensitive information we collect from you may include:
your birth date
your medical history
information about your lifestyle
We will only collect sensitive information by methods that are reasonably secure, such as:
through our intake form in Simple Clinic when you book an appointment
in a zoom consultation or face to face
when you send us information in an email (please note that email may not be sufficiently secure – if the information is extremely sensitive, ask us about alternative ways to share it with us.)
The reason why we collect your sensitive information is:
so that we can provide you with the services you have requested from us
to ensure that we are providing you with the most appropriate services and information
Secure Storage of Sensitive Information
We are committed to securely storing and handling your sensitive information.
Sensitive information is stored on a secure software program on a password protected computer / in password protected devices with a high level of cybersecurity.
Only the therapist responsible for your treatment / authorised team members have access to your sensitive information[, and only on a need to know basis].
We do not store sensitive information online or in the cloud.
Collection of Information from Minors
All information collected from children under the age of 18 is classified as sensitive information.
Sensitive information may be collected from children under the age of 18 under the following circumstances:
in the presence of their parents
with their parent or guardian’s full consent
All information collected from minors is securely stored in accordance with this privacy policy.
Disclosure of Information
We may disclose your information if required under the following circumstances:
to provide you with the services you have requested
to send you products that you have purchased
where disclosure is necessary to carry out your instructions, such as corresponding with someone else on your behalf / requesting pathology tests / ordering supplements / etc
where we use support services to assist us in our business
to engage in professional supervision, although any information we share under these circumstances is de-identified to preserve client confidentiality
to refer you to other service providers at your request
Who disclosures are made to
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We will also disclose your information if required by law in response to a subpoena, discovery request or a court order, in compliance with mandatory reporting obligations, or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to our work with you. We may also make a disclosure to an appropriate authority if we have serious concerns about your health, safety or wellbeing.
We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us with necessary business activities or the services we are providing to you. To the extent that we do share your information with third-party service providers, we only do so if we are satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with us. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information under the Security section below.
If you have any concerns regarding the disclosure of your information, please do not hesitate to get in touch with us to discuss this personally.
Security
We take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.
We manage risks to your information by:
storing files securely
ensuring that only key personnel have access to sensitive information
releasing information to service providers on a strictly need-to-know basis
conducting regular audits of our security systems
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:
Facebook ads - https://www.facebook.com/business/m/privacy-and-data
Google Workspace - https://workspace.google.com/intl/en_au/security/
Simple Clinic - http://docs.simpleclinic.net/patient-privacy-policy/
Stripe - https://stripe.com/docs/security
Flodesk- https://flodesk.com/privacy-policy
Google Workspace - https://workspace.google.com/intl/en_au/security/
If you are communicating with us via electronic means such as email, Zoom, contact forms or Facebook, we may not have full control over the transmission or storage of any personal information disclosed (although we try to employ best practice cybersecurity standards at all times). You agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible. If you are concerned about transferring particularly sensitive information, please ask us about alternative options that may be more secure.
Cookies and Google Analytics
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: The Squarespace Cookies
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
We use Google Analytics to collect information about your use of our website so that we can get strategic information about how our website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.
Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout.
Access to Information
You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available to you within 30 days.
Complaints
If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to us at hello@theskinnutritionist.au
If you are not satisfied with our response to your complaint you may seek a review by contacting:
the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints
Notification of Change
When we update our Privacy Policy, we will post a copy of the revised policy on our website.
Notification of Breach
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.